User Review #2 by TM on December 16th, 2009 at 1:59 PM CST

Name

Since we started with APlus in Feb. 2009, our site has crashed hard at least 5 times due to the fact that their web services could not resolve connections to their database servers. We always found-out via customers who would call and tell us our sight was unavailable. Sales were being lost and there were no offers of restitution from APlus. Everything was quite for about 3.5 months, until they performed their "upgrade". Now our secure area (https) is completely inaccessible. It has been this way since the evening of 12/11/2009. Today is 12/16/2009 and still no resolutions from APlus. We are in the process of moving to a new hosting service as APlus has been unresponsive. They even tried to blame the problem on our code (standard Request.ServerVariables calls) which was working until after they finished their "upgrade". I wonder if their higher-ups are aware of the ineptitude of their technical staff?

Since we started with APlus in Feb. 2009, our site has crashed hard at least 5 times due to the fact that their web services could not resolve connections to their database servers. We always found-out via customers who would call and tell us our sight was unavailable. Sales were being lost and there were no offers of restitution from APlus. Everything was quite for about 3.5 months, until they performed their "upgrade". Now our secure area (https) is completely inaccessible. It has been this way since the evening of 12/11/2009. Today is 12/16/2009 and still no resolutions from APlus. We are in the process of moving to a new hosting service as APlus has been unresponsive. They even tried to blame the problem on our code (standard Request.ServerVariables calls) which was working until after they finished their "upgrade". I wonder if their higher-ups are aware of the ineptitude of their technical staff?

User Review #1 by Konstantin on November 15th, 2009 at 1:49 AM CST

Name

For few initial months, until the "upgrades" (subcontracting their customer service) of October 2009, I had absolutely no complaints. Their interface may be a bit clumsy and not the best, but it was simple and it workedt. The support has always been there for me. Since the "upgrade": after four agonizing weeks of trying to bring the eComm site back into operation I have finally cancelled with them today. I have never seen the quality of service of any company plummet so low so quickly. It was like the place got hijacked overnight, suddenly there is no one remotely competent or able to solve elementary issues. Abysmal response time. You'll be lucky if you get a basic ticket turned around in less than 3-4 days. If there is something magic about Aplus.net for you, give them a few months before you sign up and see if they're still in business. If not, keep scrolling to your next hosting option.

For few initial months, until the "upgrades" (subcontracting their customer service) of October 2009, I had absolutely no complaints. Their interface may be a bit clumsy and not the best, but it was simple and it workedt. The support has always been there for me. Since the "upgrade": after four agonizing weeks of trying to bring the eComm site back into operation I have finally cancelled with them today. I have never seen the quality of service of any company plummet so low so quickly. It was like the place got hijacked overnight, suddenly there is no one remotely competent or able to solve elementary issues. Abysmal response time. You'll be lucky if you get a basic ticket turned around in less than 3-4 days. If there is something magic about Aplus.net for you, give them a few months before you sign up and see if they're still in business. If not, keep scrolling to your next hosting option.