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215 reviews   95,267 votes   last vote 05/22/2016 8:07 PM CDT

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#29 of 36
a plus

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#29 Rating for
Ranked #29 of 36
(#1 Just Host 12,363 votes)
246 	Votes
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by on at 5:41 PM CST
I feel the pain with Last year with the platform change they really screw me for about 2 months. I missed most of the cyber Christmas shopping season. About late Dec 2009 they fixed my site. was on thin ice with me. About mid way through 2010 I was cooled off with them and signed on for another year with them. That was a big mistake on my part. About 3 and a half weeks ago my store went down again. It was down had for 2 weeks during Christmas again. They fixed it but all the links from my website to my store were cut and I am not able to go in and fix them. I have been blown off many times by in the last few weeks. They have called me back at very odd times like around 7:30 on a Sunday night and I was not home. In May my year will be up. I will be moving on to another host. I have been a customer since 2004.
If I am going to spend money for poor service. I may as well go someplace else where I can get service for less money.
by on at 11:46 AM CST
Ever since aplus was purchased and "merged" with Deluxe's Hostopia, the customer service has gone so far down hill, it went underground. And, they say that you can install and run WordPress through them and it looks like you can, but when you actually try to make WordPress run smoothly with aplus hosting, it does not work--even WordPress's website confirms that customers of aplus cannot connect to WordPress properly. I have requested technical support on this issue numerous times over the past several months. Aplus opens a "ticket" and then closes the ticket, marking it "Resolved" without ever fixing the problem, without any confirmation from me--and then they don't let you re-open that ticket anymore on their site, which you used to be able to do. In addition, there used to be a huge forum section, with customer input and helping each other answer questions or solve problems. That is no longer accessible. I can't find it anywhere. All that's left is an FAQ section that does not come close to matching the previous forum information as far as tech support goes. Plus, every time I have contacted tech support in recent months, after a time-consuming q and a back and forth, I'm they will need to open a ticket. This ticket is "opened" and then a few days letter I receive an email saying it was "resolved" yet my problem was not solved, nor did anyone even communicate with me to confirm anything about the technical problem I was having with their site. December 2010. I can't find anyone within the company to solve any technical support issue. They just open tickets and close them, marking them "resolved" and none of the technical problems have been solved. In fact, just recently, they locked access to many of the files on my site--files to which any other reputable web host allows the customer access.
by on at 1:59 PM CST
Since we started with APlus in Feb. 2009, our site has crashed hard at least 5 times due to the fact that their web services could not resolve connections to their database servers. We always found-out via customers who would call and tell us our sight was unavailable. Sales were being lost and there were no offers of restitution from APlus. Everything was quite for about 3.5 months, until they performed their "upgrade". Now our secure area (https) is completely inaccessible. It has been this way since the evening of 12/11/2009. Today is 12/16/2009 and still no resolutions from APlus. We are in the process of moving to a new hosting service as APlus has been unresponsive. They even tried to blame the problem on our code (standard Request.ServerVariables calls) which was working until after they finished their "upgrade". I wonder if their higher-ups are aware of the ineptitude of their technical staff?
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